Booking Policies

NO RESERVATION WILL BE COMPLETED OR HELD, WITHOUT PAYMENT. 

You are welcome to complete the transaction online or come in person to remit payment.

Please note: It is very important that your group is on time; as it takes some time to register attendees and check waivers.

Do I need to pay a deposit to reserve a party spot? Yes, we require a $150 + tax if using a card, nonrefundable deposit.

Can I bring in outside food or drink? Yes, outside food and drink is allowed. Please note if you are providing Hot Food ACD does not provide tray warmers.

How many children may attend the party? Each Party Package has a specific amount of children who can attend not included any additional children added on to your package. 

How much time is allowed for party set-up and clean-up? You may arrive 15 minutes before your scheduled party time to begin setting up for your party if your party package does not include set-up. We will have 2 fun coordinators to help with the set-up and we take full responsibility for the clean-up process.

Can I extend the party? Total duration agreed upon package hours of exclusive use of indoor and outdoor playspace access, including eating and playtime. An extra half hour or hour can only be added to your package at least a week in advance.

What if the party exceeds agreed upon package hours? Due to limited time between scheduled events, a penalty of $50 will be assessed for every 30-minute interval beyond the allotted timeframe for the event.

Payment Schedule:

1. $150 non-refundable deposit to reserve your birthday party

2. Day of your party: Balance is due prior to the start of your party

3. Day of the party: Any additional add-ons including additional children/food/beverages/etc are due prior to the start of your party.

Rescheduling/Cancellations: Any rescheduling or cancellation must be made 14 days prior to the original event date. Rescheduling will be based on availability of the desired date and time slot. Should the cancellation or rescheduling occur within 14 days of the event, the party will be charged the full amount of the package booked (base price of package --- not including any add-ons unless custom items were requested.)

Please note:

Taxes are not included in the quoted prices and will be added to your bill.

Add-ons and upgrades can be included at additional costs.

A guardian must accompany all children under 18 (minor). All minors must have a signed guardian waiver. ACD reserves the right to refuse entry for a minor without a signed guardian waiver on file.

ACD  indoor playspace is a socks-only zone. Please ensure all attendees, adults and children, will have socks to wear.

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info@acdplayspace.com
31-24 38th Street  Astoria, NY, 11103  718-204-2237